Complete Document Management Solutions

Written by: Lewis Martin


Putting customers back in the driving seat.

Managing all the information generated by day-to-day business can be like trying to hold back a tidal wave. The issues raised by logistics, compliance and security can all eat into the working day, challenging even those organisations who have departments specifically set up to deal with these systems and processes.

Restore customers, on the other hand, are able to get on with driving their businesses forward. They are relaxed and secure in the knowledge that experts are caring for their paper and digital assets at every stage of their lifecycle. When they pass the challenge over to us, our customers effectively take back control over their information, and push back on that tidal wave of issues. They trust us to work in partnership with them, caring for their information in dedicated, approved facilities right across the UK, freeing up their office space, their valuable time and their budgets for business-generating activities.

From cradle to grave… and back again: isn’t it time you thought about putting all your information management under one roof?

One size fits all?

Not with Restore. Our friendly, professional staff are keen to make sure they work as an extension of our customers’ in-house teams, adapting our broad range of flexible services to fit each business. We take documents and assets on for the journey of their lifecycle: from organising, labelling and barcoding through to storing correctly, restoring when they have aged and then, at the end of their life, disposing of them safely, securely and discreetly.

Heads of department who use our full-lifecycle services know they’ve never made a better business decision.

 ‘Restore provide a much improved, professional, single source solution at a significantly reduced cost.’

Andy Hogg, Head of Facilities at BMS Insurance

Information lifecycle solutions: simple steps to complete document management

For regular, instant access

Backing up and storing day-to-day email and current documents to a 24-hour monitored, on-site hard drive and, simultaneously, to off-site disc, tape or Cloud server, and on-demand scans of paper/film data already held in storage: all these give access at the touch of a button and are the smart way to improve efficiency, protect against risk and be more cost-effective.

For compliance-based and long-term storage

Company documents such as board or committee meeting minutes, invoices, accident books, customer data and much more must, by law, be kept for years after their day-to-day usefulness has expired. With our barcoded tracking system that links into industry-standard O’Neil’s software and our own proprietary software, Dovetail, we keep tabs on each file’s exact location, optimal storage conditions and flag it for destruction once its shelf-life has expired.

For prolonging life

Some information and assets will need specialist care if they are to withstand the test of time. Perhaps some rare film footage has oxidised and needs restoring; ancient documents do better if they are not handled, which is why we recommend they are scanned, if they are to be used by researchers, for example. These intensive specialist services are available from Restore expert divisions and aim to prolong the life of these precious assets.

For those who care for heritage items, such as centuries-old scientific equipment, paintings and furniture, Restore’s unique partnership with the National Conservation Service (NCS) has been instrumental in setting up low-cost, long-term, bombproof, flood proof storage facilities at Upper Heyford in Oxfordshire.

For end-of-life disposal

Three years after a customer letter has been logged into storage, our systems flag it up as being ready for disposal. But that’s not where the paper trail ends, as we track that letter all the way, in secure containers, to our shredding facility where it is destroyed, in confidence, and a certificate of destruction provided.

And when it comes to disposal, we don’t just deal with paper. Our IT assets disposal division guarantees to cleanse all data from redundant discs, hard drives and mobile devices before either offering them through re-sale channels for a surprisingly good return on investment for our customers, or sending to be broken down into re-usable component elements. Whatever line of recycling we use, our commitment is to aim for 0% landfill, a powerful message which we fully believe in.



The Inevitable Cloud

Written by: Lewis Martin

Gone are the days when an IT manager wandered into the FD’s office with a Purchase order and the Director signed it without a second thought.  Today, purchasing IT services and equipment has to be fully justified otherwise it ends up on the “to do” list and never happens.

So what brought about the change?

Undoubtedly everybody has more IT knowledge than they had 30 years ago and even the most non-IT person takes a passing interest in technology; But to understand the real drivers behind IT spending you have to first look at the business issues.

The last decade has seen a roller coaster ride for the economy and businesses have had to adapt to the changing landscape. For many businesses this agility to move into different markets, change the structure of the business and find more efficient ways of operating has been the difference between success and failure.

So why is cloud technology inevitable?

If agility in business is the key to success then a cloud solution is the perfect partner and delivers:

Flexibility and scalability:  Cloud computing allows businesses to add or reduce computing power and users as and when they need it.

Pay only for what you use:  Cloud computing is charged based on the services you use therefore keeping costs to the minimum.

Secure sharing of data: In a competitive market businesses need to share critical information in a secure environment, cloud storage is a secure and efficient way to store and share documents between offices and mobile users.

The future: as in business, no one can be certain of what  the future technology holds but by using cloud technology you can try new services at the click of a mouse before you purchase, giving you the guarantee you are getting value for money for your business.

Agility in business requires agility in technology and Restore Cloud Services can match the right services to support your business.


Managing Documents, Data and Information in the Digital Age

Written by: Lewis Martin

The importance of keeping your organisations sensitive information secure has always been a pivotal business function to maintain competitive advantage. Over the past decade we have seen an explosion in the amount of information being created, much of it of a sensitive nature and with it a growing recognition of information security as not only a key business function, but a social responsibility.

With the growing use and dependence on digital storage, cloud computing and mobile devices, the challenges have also become more complex. There is little room for error, with the consequences of insecure documents or IT systems having costly and damaging organisational implications, particularly when dealing with industries handling sensitive information. With these industries often handling various stakeholders’ data, the potential harm can spread beyond that of merely the organisation itself, a fact which has elicited increasing legal implications for organisations to consider.

2013 saw both unprecedented media attention and monetary penalty notices taken in relation to a variety of data protection issues. The year began with the ICO (Information Commissioner’s Office) fining Sony £250,000 for a breach of their PlayStation Network database which left user data such as names, addresses, dates of birth and payment card information at risk; A case which was well documented by the media. Since then the ICO continued to press on with financial penalties to a wide variety of institutions relating to breaches of the data protection act ranging from the loss of unencrypted memory devices, inadequate homeworking arrangements, re-sold hard drives, faxes containing sensitive data and the loss of sensitive information relating to accounting and legal documents. This year has already seen the European Union call for bigger fines for data breaches. With these being picked up by a variety of media sources, damaging effects to reputation are inevitable.

The effects of these cases has lead to organisations reviewing their obligations and compliance with the data protection act. In an ever more virtual world, where information is growing in size, accessibility and format, the challenge requires a sophisticated and holistic approach. Areas such as hard copy storage, IT data storage, mobile devices and correct disposal of information (on paper or media devices) are the key issues organisations need to address.

Fortunately there are benefits for organisations beyond merely protection from the potential damaging effects of a breach. Having an information security policy in place allows institutions to make information more easily accessible for those who need it, when they need it, where they need it and most importantly, securely. New technologies such as document tracking software offer increased traceability and security, while records management specialists now offer complete document management solutions throughout the relevant life-cycle of all types of files and documents.

Contact us today to get advice from our experts;


Restore 'In Focus' – Max Colley, Warehouse Manager – AKA; ‘Boy Colley’

Written by: Lewis Martin

Max has been with Restore almost since our inception in 1995. He is well known by staff at our Redhill office (where he is based) as he possesses a positive attitude to work and life in general, as well as appearing on many of our posters thanks to his winning smile (although some may debate that!). When he initially came to Restore it was only for a week of work… That was back in 1996. Since then he has risen to the position of warehouse manager, handled an estimated 750,000 items of data and helped supply hundreds of customers with their document requirements.


Facts and Stats

Position:                                             Warehouse Manager

Years at Restore:                              17 (In which time Max has had ONE sick day, beat that!).

Role Model:                                       David Beckham – “David makes me proud to be British because of his hard working attitude and charitable work (as well as coming from Man U!).”

Sports Team:                                    The mighty Manchester United.

Hobbies:                                            Playing football and Photography.

Favourite Film:                                 Coming to America – “Anything with Eddie Murphy, I must have seen this one at least 15 times!”

Responsibilities:                               Organise morning deliveries, ensure picking is done swiftly and correctly.

Favourite Restore Story   -    The Great Bird Invasion of 1999

“Back in the early days when we had little of the technology and equipment available today, and ladders were the warehouse workhorse, we had a bird invasion. I had to chase the tiny bird around, climbing up and down, from the front to the back of the warehouse. Eventually he landed up high in an empty box and I managed to sneak up the ladder and trap him. A quick call to the RSPB and a bit of hand rearing saw him avoid the secure shredder this time!


Changing Times

Max has seen it all first hand here at Restore, 17 years in which the Records Management industry has been transformed by regulation and technology.  I asked Max what the biggest change in his role has been.

“The introduction of barcode scanning has been massive. Now we can accurately manage boxes and documents with greater security and efficiency. The size of Restore has also changed my role greatly, from working from a couple of small data centres to massive warehouses across the UK. It’s great to have seen the company grow from strength to strength.”


Max: “I would like to thank Paul Smith for his constant support throughout his time here and making working at Restore so enjoyable.”  

And from the team:

Gary, System support: “One of the most helpful people I’ve met and just a nice bloke.”

Linda, Accounts: “Max is always smiling and cheerful :)

David, Warehouse: “He’s never stressed. Cool at keeping Cool.”

Wendy, Business support: “He’s just so helpful”

Stuart, Sales:  “Top Bloke, always happy, infectious smile. I think this comes from cycling to work every day, still remember the day he arrived on his daughter’s bike J. ”

Dan, Accounts: “Max is courteous, reliable and hard-working. You can depend on him to go the extra mile.”


Restore In Focus is meant for publication purposes only


O’Neil Software Announces the Record Center of the Year Award – EMEA Region

Written by: Lewis Martin

O’Neil Software, located in Irvine CA has, for over 30 years, provided technology solutions primarily for the commercial and corporate records storage and management industry. Recently at their User Conference’s Annual Awards and Banquet Ceremony, O’Neil presented Restore with the coveted 2013 O’Neil Partner Record Center of the Year Award for the Europe, Middle-East and Africa (EMEA) Region. The conference took place at the Hilton Waterfront Beach Resort in Huntington Beach, CA. Restore was recognized for a number of reasons, particularly their leadership using O’Neil’s technology and supporting the company in many ways:


Grant Jewsbury, Business manager for O’Neil Software Ltd. in the UK issued the following statement:

“Restore Ltd. has utilized our software extensively, leveraging the benefits of our technology to best serve their customers. Additionally their company has been extremely innovative in its use.  They’ve created dashboards for O’Neil’s RS-SQL® system, to provide a multi-site/multi-system nationwide overview; worked with O’Neil partner vendors to create third party applications integration via the Application Programming Interface (API); used O’Neil’s RSWeb®.NET customization tools to tailor O’Neil’s product to suit their customers’ requirements; initiated an O’Neil Cloud project; and implemented a robust disaster recovery solution and a common policy for all acquisitions to run on RS-SQL systems.  This is why the 2013 oneil Partner Record Center of the Year Award for the EMEA Region went to this company, truly a leader in the records storage and management industry.”

About O’Neil Software

Committed to leading the industry for over 30 years, O’Neil has been the software and hardware solutioneers for over 1,000 facilities in more than 85 countries, ranging from start-ups to multi-nationals.

O’Neil’s solutions manage/track multiple types of data including traditional storage boxes, file folders, documents and tapes; from deposit to destruction, work order to invoice.  O’Neil Software is also known as the industry pioneer for barcode tracking, portable printers, wireless handhelds and web technology.

Restore is proud to offer O’Neils software completely free of charge to all of our clients, please contact for further information.


The Three Peaks Challenge Double Header

Written by: Lewis Martin

As part of Restores charity drive two of our teams completed two gruelling 26 mile treks. One team headed to the peaks of the highest mountains in England, Wales and Scotland, and the other taking on Surrey’s three peaks, each within 24 hours. We have already managed to raise over £1,300 for charitable causes, a fantastic achievement.

Our team from Manchester were walking in aid of the Factory Youth Zone who offer opportunities and activities for young people in the area, while our Redhill team were walking for Surrey Care Trust. We are delighted to be supporting such vital causes and would like to thank all those who raised the cash as well as taking their own time to help; and of course a massive thank you to those who donated their money.

Below are a selection of photographs and some feedback from the brave trekkers themselves;


“Second year running the knees came out (as did the dog) for a fantastic trek across some beautiful countryside. Exceptionally well organised, we only went off track once, much to the annoyance of Mr May who decided to take up the mantle of chief map reader. We did the full 26 miles, while the dog probably did 36 and seemed ready to go again the following day :-) Great day, great cause.”                                            Steve Beardsall – Team Redhill


“We set off on Saturday at 10.00 with supplies of high energy foods (pork pies and ham sandwiches). First port of call was Ben Nevis with the walkers getting ‘into the zone’ (or waterproofs as they are commonly known). It was then straight into the minibus for the next sprint South to Scafell Pike (sprint being a slight exaggeration as the minibus was limited to 62 mph). Arrival at Scafell Pike meant a frantic change of clothes in the minibus and off up the mountain in the dark. This leg wasn’t helped by the fact the first obstacle on the trail map was a shallow ford – which turned out to be a 2ft deep stream – over the height of walking boots, ensuring cold and wet feet for the start of the ascent! The guys soldiered on and arrived back down having experienced sunrise high in the Cumbrian hills. The final leg kicked off with a drive through the lake district and down the M6 to Snowdon. Heavy rain welcomed the start of the walk but by now nothing was going to stop them. Walking off into the clouds they needed to complete this one in just 5 hours. With 15 minutes to spare the intrepid walkers returned in one piece (Lewis and Andy came bounding down the hill as if they’d just nipped to the corner shop). Three Peaks challenge completed!”                                           Martin Harrison – Team Manchester


“Great Day had by all…mad to do it for a 2nd year running but the views were stunning! Hard work from mile 22 but an amazing sense of achievement when we reached the 26 mile mark.”                                                             Sophie Constable – Team Redhill


We are still welcoming donations however large or small, with the Redhill team currently £100 ahead (which team Manchester aren’t best pleased about!).

To help the Manchester team catch up and support The Factory Youth Zone click here.
Alternatively to help the Redhill team and Surrey Care Trust click here.

A very special thanks goes out to the those who made it all happen;

From Manchester: Stephen Birchall, Craig Grime, Andy Bailey, Lewis Jepson and Martin Harrison.

From Redhill: Steve Beardsall, Sophie Constable, Gary May and Jacqui Nun


"When Risking Your Neck, Don't Risk Your Data"

Written by: Lewis Martin

In business you may not be physically risking our neck like Jake in this video, but legal responsibilities require the safe keeping of your company’s documents and computer tapes.

Are you risking your neck with your data, or are you secure with Restore?


Heritage Storage Open Day

Written by: Lewis Martin

After years of challenging work to get the HAAS aircraft hanger at Upper Heyford suitably fitted to store the country’s most precious heritage collections, Restore was ready to open its doors to the UK’s most important heritage and archiving institutions.

The day kicked off with food and beverages, our Upper Heyford cinema room and a heritage room full of artefacts from the site (including our two fully kitted out RAF heritage centre “pilots”). It was then off on the special heritage red routemaster to tour around the air base, then onto the old cold war command centre and finally, and most importantly, the heritage shelter itself. The sun had been blazing away all day (arranged via a small deal with the devil) and by the time we re-convened for lunch and final presentations everyone was in fine spirits and fully blown away by the quality of the facilities on offer.  The feedback about the day has been overwhelmingly positive, which is a credit to all involved. It capped off a great month for the project which has seen the BBC do a fantastic piece on the project.

A special thanks goes out to all those who came to help on the day; Maxine Dobbie, Tammy McLellan, Antonia Thorne and Kevin Hayden, who all did a sterling job for the team. And finally huge congratulations to those who were instrumental in the birth and completion of this project to date; David English, Michael Watts and Chris Woods, take a bow sirs.

Take your own tour and email or read more about the heritage storage project here.



Heritage Storage Open Day Competition

Written by: Lewis Martin

Restore would like to thank everyone who attended our heritage storage open day for helping make it such a success.

If the photograph below matches that from your USB stick then please contact us at to claim your PD5454 Guide.

We will be having a full write up on the day next week and invite you all to send your photo’s to the same email address (Twitter hashtag is #RestoreHeritage). You can also Click here to see our webpage on the project.

Again, many thanks and congratulations to or winner!




BBC Special Report: “Heritage in Heritage” Storage Scheme

Written by: Lewis Martin

Heritage collections have started pouring into our specially developed aircraft hanger in the historic Upper Heyford RAF base. The heritage storage scheme, designed especially for library, museum and heritage collections, has attracted the attention of the BBC, who visited us at the site to tell the tale of this unique project.


Turning this incredible site into the perfect heritage storage solution has been a painstaking process, with every stage being handled with extreme care and consideration for the preservation of the site’s history. We would like to thank the BBC for showcasing the team’s efforts, we are delighted to see our vision become reality with the site now safeguarding some of the countries most precious artefacts.

Read more about heritage storage scheme

Michael Watts talks with the BBC


Storing and Analysing Data Hollywood Style

Written by: Lewis Martin

The storing and analysing of data to enhance performance isn’t just reserved for business. I recently watched the film ‘Moneyball’ about Oakland A’s (an American baseball team) general manager Billy Beane’s successful attempt to assemble a baseball team on the leanest of budgets to compete with the ‘big boys’. I think this would be the equivalent of our much beloved Crystal Palace attaining a top-four finish this season (as some people in the office are dreaming of).

Billy Beane sets out losing his star players to the bigger teams and doesn’t have the budget to replace them. During a meeting in which he unsuccessfully attempts to sign a player he by chance meets Peter Brand, a recent Yale grad who evaluates players using statistical analysis. Brand collects and stores every piece of data he can on potential players and through analysing this ‘big data’ Beane assembles a team of no name players who, on paper, can get on base and score runs. Now, I don’t want to ruin the film for you (as it is well worth a watch) but this methodical approach to storing and analysing data sets meant that decision making bias was taken out of the equation and what follows is of course pure Hollywood.

While this may be a Hollywood tale that is “based on a true story” it is in fact what decision makers in business are utilising more and more to make smarter decisions based on reliable and large data sets. This is where Restore comes in. With your company’s data building we can securely store and manage this for you, utilising our experience and expertise to help you at every stage of the process, all based around your company’s requirements and needs. At Restore we take care of keeping your valuable data safe, and at the end of its life-cycle, securely destroyed whether it’s on paper or computer … but that’s a tale for another day.

I would recommend giving the film a watch, whether you are a big data aficionado, a Crystal Palace fan looking for hope, or just wanting a good movie to watch… Although the Gooner fans in the office feel Arsene Wenger may benefit from embarking on a rather more indulgent spending strategy, so please do not share this movie with him.





NCS Collaborative Storage Service

Written by: Lewis Martin

Author: Chris Woods, Director of the National Conservation Service

The NCS Collaborative Storage Scheme is a unique and innovative new service aimed at supporting heritage organisations to have sustainable and very high quality storage space at very low cost. Following a detailed and lengthy consultation and competition, supported by over 50 archives, libraries and museums, Restore was selected who could meet the strict criteria set by the consultative group.

A single very low rate for storage per cubic metre per annum has been agreed, regardless of quantity or length of term required, with environmental, security, fire and flood protection and building qualities that meet PD5454:2012, and unparalleled flexible contract terms.

The site re-uses massive, bomb-proof, thermally inert historic structures with very low energy needs. Uplift of packaged material from institutions’ sites to the store can be undertaken free of charge for some collection types. A retrieval service is available to meet institutions’ needs, along with state-of-the art location control and online institutional access for tracking and requesting material.

NCS acts for the heritage organisation, monitoring the quality of conditions at the store and advising institutions on their collections needs before moving to the site. A new suite of conservation, digitisation and project services and spaces is being set up at the site, along with rooms for archivists, curators, and librarians to come to the site to work on their collections when they need this.


For Further Information:, email:, Or Call 0844 725 5540


Original Article:

Author: Chris Woods, Director of the National Conservation Service


Document Boss Interview with Charles Skinner, CEO of Restore PLC

Written by: Lewis Martin

Original Article and Content From Document Boss


The Document & Records Management Outsourced services market is experiencing a new round of consolidation worldwide, not only by established players in the market but by new entrants from both Supply & Logistics & Facilities Management service providers. While more and more documents are “digitally born” and, with the advent of Cloud computing and the associated uptake of “Big Data digital data storage, there is still significant demand for the outsourcing of physical records to manage the document lifecycle from storage, back file or ad hoc document capture (via scanning) to secure destruction.  There have been predictions of the end of the paperless office since the early ‘80’s and yet, the mountain of physical records being retained is still substantial.

Many traditional Records Management Service providers are now also adding electronic document hosting to offer a full service offering.  This is resulting in a new wave of mergers & acquisitions, both of document storage companies & scanning service businesses. Size, scale, geographic reach and service breadth are key differentiators in an increasingly competitive market.

Document Boss speaks with Charles Skinner, CEO of Restore to give some insights into the dynamics of this market and how they have successfully expanded their capabilities in this area, largely via acquisition, to become one of the leading players in this sector in the UK

Q: Could you give us a brief company history, including date of inception, original ethos etc?

A: Our history as a public company dates back to 2005, when Mavinwood plc was floated on the Alternative Investment Market as an acquisition vehicle, focused on the support services sector. Mavinwood’s first move was to buy Restore, then, a privately-owned document storage business which principally served the legal services profession and had an annual turnover of £900,000. Mavinwood subsequently bought an insurance claims business, which specialised in construction-related claims. Fast forward a few years and Mavinwood went into the credit crunch with uncomfortably high costs and too much debt – and the share price collapsed. I was appointed in 2009 as part of a new management team and our immediate priority was to put the company on a sound, financial footing. There was a period of time when we came extremely close to insolvency. Once we were out of immediate danger, we began to implement our strategy of focusing solely on office services –part of this process was to rename the company “Restore plc” after our core records management business.

Q: What attracted you to this niche?

A: I had long harboured an ambition to run a records management business. I appreciate that storing hard-copy documents in cardboard boxes is probably likely to strike my peers in wholly digital document businesses as antediluvian, but I’d previously been CEO of two quoted, support services companies and the sheer strength of the business model in records management had always appealed to me.

First and foremost, you have a strong element of recurring revenues. The volume of documents sent to you for storage doesn’t tend to vary with the economic climate – and we have found that historically, our organic growth has been at around 5% per annum: simply from existing customers sending more boxes to us from the additional volume of documents they generate. In fact, in the last six months, that organic growth figure has been running at closer to 7% to 8%. But also, our customers tend to stay with us – in large part, because it is neither desirable nor practical for customers to move suppliers. There is considerable cost and logistics involved in uplifting boxes from one supplier and moving them to another. And, assuming you get your property costs right, you have relatively low overheads. In our case, we have a large, underground, freehold site in Wiltshire and we have been able to secure lease agreements for tertiary properties at times when rental rates have been weak.  The combination of a highly predictable revenue stream and low fixed costs engenders very strong earnings potential.

Q: Why do acquisitions feature so prominently in your strategy?

A: The downside of customers tending to stay with their existing records management supplier is that it can be difficult to win business from your rivals. So Restore’s strategy in records management has been one of consolidation – a “buy-and-build” model similar to that I pursued at Brandon Hire, the tool hire business, where we expanded the network from 10 to 170 branches in a matter of years.

First, through acquisition we have steadily built out our network so that we have a truly national presence. Since September 2010 we have completed nine bolt-on acquisitions in records management and, from our original footprint of five locations solely in the South East, we now have 28 sites from Glasgow to Cornwall. That has meant that when a customer such as an accountancy firm is looking to consolidate its suppliers from a dozen or more to just one, we have the national coverage that enables us to win work.

Secondly, the “buy and build” approach clearly brings with it powerful economies of scale and has allowed us to move our acquired boxes in such a way that our storage capacity is most effectively utilised post-acquisition. The business of uplifting boxes to their most suitable location post-acquisition is inevitably complex, time-consuming and costly – but once they are in the right location they tend to stay put for years and, in many cases, decades.

Q: What are your principal vertical sectors?

A: We still have a strong presence in serving the legal services profession – both reflecting Restore’s roots as well as the fact that we are among the biggest buyers of records management services. In addition, we have a substantial customer base in life and non-life insurance, pharmaceuticals, industrial companies and the public sector, mostly local authorities and hospital trusts.

Q: Where do you position Restore plc in the market – now and looking to the future?

A: We set out with the aim of becoming one of the largest players in UK records management with a truly national presence and we have made very good progress on that front. From around £900,000 in 2005 our turnover solely in records management grew to £21 million in 2012. And in March of this year, we passed a significant milestone with the acquisition of File & Data from Office Team, which brought an additional £3.2 million of revenue and took us to number two position in the UK market – behind Iron Mountain. That means we have gone from number nine in the UK to number two in the space of four years.

In addition to our strategy of “deepening” – increasing our market share in our existing activity of records management – we have also pursued a strategy of “broadening”: of adding additional services which complement our existing activities. We have targeted activities which have a degree of operational complexity which enables good margins to be achieved and that provide scope for cross-selling the other services we offer. And crucially, we have targeted activities that have a similar channel to market to records management – typically, through our customers’ facilities managers. In that way, we have expanded into secure document shredding and recycling, office relocation – where we are now number one in the UK, following our acquisition of Harrow Green in March 2012 – IT relocation, document scanning and, most recently, in April this year, into IT asset disposal with the acquisition of IT Efficient,  which provides secure data destruction and hardware disposal services for computer equipment, and has a strong presence in the financial services sector, with customers that include five of the world’s leading investment banks.

There is a life-cycle at work. We store a customer’s hard copy documents; we scan them if they would like them converted from hard copy to a digital format and we securely destroy documents when they are no longer required. Furthermore, the business of moving office inevitably leads to a clear-out in which some documents are deemed no longer worth keeping and are therefore, earmarked for shredding, some documents are moved into off-site storage, computer equipment becomes surplus to requirements and is recycled or destroyed. So there are a lot of potential synergies at play.

We have also invested in a comprehensive CRM system so that we can instantly identify which services we are selling to a particular client and to see where there are opportunities – and thereby pitch for the shredding business of a records management customer, for example, or the IT asset disposal business of an office relocation customer.

As an aside, I should clarify that we have no intention of expanding outside the UK. We know the market here well and there is still plenty of room for growth. In records management, we think the UK market is worth between £500 million and £600 million. And we have a very effective system of monitoring potential, further acquisition opportunities. I think I can say quite confidently that there is no sizeable records management business in the UK that we don’t know about.

Q: What have been the principal changes in the market over the past 2-3 years?

A: There has been an increasing move towards outsourcing – particularly in the public sector. With the austerity-enforced budget cuts in the public sector, which we have witnessed since 2009 and 2010 in particular, a lot of organisations began asking why they were storing boxes on their premises rather than off-site. Why build new hospital space when you have an entire floor of an existing hospital that is occupied by cardboard boxes and could be put to better use as  patient wards or operating theatres?

We estimate that roughly one-quarter of the £500 million to £600 million UK records management market is in the public sector – but that only half of that is currently vended. So we expect the impetus towards outsourcing to continue on efficiency grounds alone.

The other obvious, broader change has been the shift towards cloud computing – the remote storage of data accessible via the internet. But, whereas this is often talked about as a threat to traditional, hard copy, document storage, we don’t see it that way – nor indeed, have we seen any sign of its affecting our volumes. Thirty years ago, 100% of data ended up on paper, whereas now, only a small percentage of data might end up on paper, yet the amount of data as a whole, has increased exponentially – so that a small percentage of the whole is still very large. So, the issue of cloud computing is more one of perception than reality as far as we are concerned – and one inevitably, we are asked a lot of questions about.

Q: What trends do you anticipate over the next 3-5 years?

A: We expect to carry on delivering strong growth – although I would hesitate to go as far as predicting that we are going to overtake Iron Mountain as number one in UK records management any time soon. We estimate that they are still something like 8 or 9 times our size in terms of revenues.

As for our areas of activity, in records management we expect that documents that we currently store will remain with us for as long as they need to be kept – for the simple reason that backscanning is too expensive and complex. We expect some continuing, organic growth from existing customers at around the long-term historic trend rate of 5%. As mentioned previously, we are anticipating greater use of external, hard copy archiving by the public sector and better use of the management information supplied by us to our customers to facilitate clearer destruction policies for their documents.

On the end-of-life side of our activities, we expect significant growth in our IT asset disposal business with increased focus from our customers on security issues and a focus on their own corporate, social responsibility agendas. And we expect steady growth in shredding as the number of suppliers reduces and the less reputable suppliers, who are unable to provide their customers with a full audit trail are steadily squeezed out of the market.   We expect limited growth in scanning, mainly from more specialist projects, particularly from organisations that are looking to monetise their existing archives. Equally, we expect limited growth in core office relocation, but steady growth in related areas such as furniture recycling, which is a relatively immature market.   Finally, we expect some growth in the IT relocation market  – which we serve through our Relocom business – as customers change their configuration of their current hardware to reflect the impact of cloud computing.

But as far as the wider impact of cloud computing on our business is concerned, that is about it.

Document Boss: Thank you for taking the time to share your insights with us, Charles; it has been most interesting.


Original Article:


Restore Gone Wild

Written by: Lewis Martin

We have had an exhilarating few months at Restore and we thought it was only right that with such excitement happening at the company, that we share that with the world, or more particularly, the World Wide Web. So I am delighted to announce that we have teamed up with Jake English, an extreme sports nut (nephew of our very own David English) and we will be putting together an altogether epic video for our social media platforms. Over the coming weeks I will be feeding photos of the action via Twitter and Facebook in build up to the final cut. I had the pleasure of filming some of the footage and I can assure you it is going to be an absolute riot. So be sure to follow the action by clicking on the icons below and see it for yourself.

Twit    Facebook

Jake English


Lewis Martin


5, 4, 3, 2, 1….. “UH – huh… It was The Manfreds"....IRMS

Written by: David C. English

Countdown to IRMS:

UH is short for ‘Upper Heyford’ where Restore is delighted to have been chosen by the National Conservation Service (NCS) to be the provider of an innovative new storage scheme aimed at supporting museums, archives and libraries.

After a rigorous selection process, with over 50 heritage institutions involved from across the UK, Restore’s storage service at Upper Heyford, Oxfordshire, was chosen as the optimum site to store collections in high quality and secure conditions compliant with the specifications in British Standards PD5454:2012, at a very low cost.

We will be at IRMS (20th/21st of May) talking about this, Chris Woods will be giving a ‘key Note speech’ on the topic.

The conference apps are here:

  1.  iPhone:
  2. Android:

Meantime sing along “UH-Huh”






Top 10 tips to protect your business, by David Prestage

Written by: granules

“Less than 20% of UK small and medium-sized enterprises (SMEs) back up all of their data and more the 20% have lost some critical data in the past 2 years, a recent study has revealed”.(18th march 2013 – The Onyx Group)

The threat of a data breach is ever present and the consequences are potentially devastating, particularly if you work with confidential or sensitive information.

Top 10 tips to protect your business:

1     Identify the sensitive data your business holds and where it is stored.

2.    The fewer copies of data you have, the easier it is to protect.

3.    By encrypting your data you vastly reduce the risk of data being compromised if a breach does occur.

4.    Introduce and communicate a clear privacy policy and build the protection of sensitive data into the company culture.

5.    Hire the right people. If a potential employee is to have access to sensitive information, then criminal record and credit history checks should be completed.

6.    It should go without saying that your business needs a good firewall and a secure wireless connection.

7.    Most businesses understand the importance of anti-virus software, but then allow it to fall hopelessly out of date. When your software asks to be updated, update it!

8.    Strong passwords are vital. Change them on a regular basis and make them a decent length.

9.    Applications should only be downloaded from trusted sources; if you have any doubts leave it well alone.

10.    Data in paper form can be more of a risk than the information contained on computers. All business information destined for the bin should be shredded.

If you have any questions or would like assistance in setting up a shred all policy, please call David Prestage, UK Sales Manager on 07786 130 615


IRMS 2013, Big Data - WHY ?

Written by: David C. English

Big Data…what’s it all about. Why does everything have to be so big these days ?

We have Jumbo burgers, Jumbo cokes, Jumbo handbags, Jumbo cars, big holes in the ozone layer for Jumbo sky buildings, super large skinny lattes, and now big data, does it make you a big person to talk Jumbo data, is any of it anymore satisfying, lots of big questions.

Well I don’t have the answers, but I can tell you this – big or small your data is important and it should be looked after, it is why Restore have achieved such a Jumbo reputation for care with Archives

Anyhow, we will be at IRMS 2013 in Brighton, talking the ‘Jumbo sense’ on a modest stand. Come and have a chat and disagree if you want. Meantime this has got me thinking about what Spike Milligan would have made of it all, probably had a big chuckle.

Jumbo Jet

I saw a little elephant standing in my garden,
I said ‘You don’t belong in here’, he said ‘I beg you pardon?’,
I said ‘This place is England, what are you doing here?’,
He said ‘Ah, then I must be lost’ and then ‘Oh dear, oh dear’.

‘I should be back in Africa, on Saranghetti’s Plain’,
‘Pray, where is the nearest station where I can catch a train?’.
He caught the bus to Finchley and then to Mincing lane,
And over the Embankment, where he got lost, again.

The police they put him in a cell, but it was far too small,
So they tied him to a lampost and he slept against the wall.
But as the policemen lay sleeping by the twinkling light of dawn,
The lampost and the wall were there, but the elephant was gone!

So if you see an elephant, in a Jumbo Jet,
You can be sure that Africa’s the place he’s trying to get!

Spike Milligan




Exciting times. Wow, the band marches on, ACQUISITION OF FILE & DATA STORAGE

Written by: David C. English

Acquisition of File & Data Storage Limited (“File & Data”)  

Founded in 1996, File & Data provides records management services to a broad base of predominantly large organisations in both the private and public sector, and currently operates from sites in East London, Tewkesbury, Leeds, Newcastle-upon-Tyne and Manchester.

Doubtless we can learn from some of F&D’s specialities in records management, also this is great news for F&D customers who will benefit from Restore’s wide range of services and archive solutions:

File Tracking,   Scanning,   Digitisation,   Shredding,   Tape Storage,   On- line data storage,   Specialist Archive Storage

We can’t wait to meet our new colleagues and welcome you to the Restore family



Size is important?

Written by: David C. English

Having mountains of archives can be a real headache. Does lots mean you need a big system to manage it ? What I see time and time again are the same issues, most of them is a failure to plan. So before you get romanced by big brand promises, it is worth doing a little research…”time spent in reconnaissance is time seldom wasted”

Archive storage, scanning, shredding, and the overall records management process can be made simple.

As we progress further into the digital age, an increasing amount of organisations are turning to technological solutions to help them maximise the accessibility of information within their business. At Restore Scan, we have developed a comprehensive range of digital solutions which can be tailored to suit your requirements.

Our experience is down to earth, and we won’t thrust technology at you if physical storage is right as well.



Just a Pipedream - WAKEUP

Written by: David C. English

Every day your organisation creates hundreds, if not thousands, of new pieces of information which legislation stipulates must be kept, must be protected and yet must be readily available. The paperless office? Just a pipe-dream! Or is it?…..MMMMM…scanning, EDRM ?…HELP !

RestoreScan has the solution, providing document management services to UK companies. This new scanning data-sheet summarises the service making perfect sense to me.

Is all of the information that requires regular access or monitoring within your organisation readily available? WANT TO FIND OUT MORE….

Call me 0844 725 5540 Come and see us, I make a very good cup of tea in my office….plus show you some solutions…what have you got to lose.


SHRED ALL POLICIES ? David English asks the experts by: David Prestage....

Written by: David C. English

David Prestage….

Keeping your company’s information secure must be a top priority. The risks of not doing so can result in financial loss damage of reputation and worse. However, creating and implementing an information security policy can be a daunting prospect, particularly when legislation and new scams are evolving so quickly. That is why many companies are now implementing “shred all policies” as a way to combat these risks.

In simple terms, a shred all policy means the secure destruction of all documents, once they are no longer needed. By having one bin for all paper, the decision of classifying whether a document is confidential or not has been removed from the employee and thus reduces the risk of it being leaked . The document simply needs to be disposed of into a secure container, so that it can be subsequently shredded and recycled.

Benefits of a shred all system

  1. Less risk
  2. Asking employees to decide what needs confidential shredding introduces a subjective element or at the very least may expose a gap in information security training. Shred all policy reduces the risk that the information will be exposed into the wider public realm.
  3. Improved compliance
  4. Demonstrating improved compliance will provide your customers with the peace of mind that none of their commercially sensitive information will be leaked.
  5. Saves Money
  6. By separating confidential and non confidential paper it then creates a need for an additional recycling container. As well of the cost of the bins, this takes up floor space which in an expensive commodity in London.
  7. Environmentally beneficial
  8. All paper once shredded is 100% recycled. Through closed loop recycling solutions this can be purchased back as new recycled paper or in tissue / hygiene products.

Cons of the shred all system

  1. Increased cost
  2. Obviously, by increasing the amount of material that needs shredding this will undoubtedly increase the overall cost. However, there are economies of scale to consider as collection costs can be counter balanced by increasing revenues from the material and when considered against the financial penalties associated with a breach, the additional cost can be more easily justified.
  3. Culture change and resistance

Sometimes a change in the office can unsettle staff. This can be remedied by ensuring staff are engaged at an early stage and allowed to provide feedback as to how best to move these ideas forward. With these considerations in mind, it may be that a shred-all policy ensuring complete document destruction makes sense as a way for your company to better secure its paper documents.

If you have any questions or would like assistance in setting up a shred all policy, please call David Prestage, UK Sales Manager on 07786 130 615


"Knock Knock"

Written by: David C. English

Who’s there ?

“Scan”…..Scan who ?

“Of course you-Scan”

With Restore you can Store, Scan, Shred.

Importantly the integration of Document Control Services, now Restore-Scan provides proper joined up records management.


STORE.SCAN.SHRED;  these three Restore musketeers are ‘debunking the myth’ of scan versu store, its simple; customers are not the same, often at different stages in their archive life cycle, this needs smarter RM thinking.

The Document Handling Division of Restore is slicing its way through the mystery providing real advice and choice. Its always been about ‘Customer wants and needs’ not competing RM services.

Restore-Scan is launched at with some great new RM thinking: the SAPA – Online viewer makes document accessibility through ‘the cloud’ simple.


Care for your records ? we do at Restore

Written by: David C. English


“I have worked in the industry for over 25 years now and it amazes me still how short term the approach is from organisations with their records management.  It is obviously a critical part of any organisation to manage their records effectively but is it out of sight and out of mind, or, is it seen to be one of the key elements that have to be managed effectively?  If it does then why not take a more holistic approach to management of the data that you store?  What do I mean by this:

We all know that a record is created, some additional information may be added, it may sit around in filing cabinet for a year or two and then space is needed so it gets shipped off to be stored.  Then at sometime in the future maybe 100 years time it can be destroyed.  If it’s lucky it may be retrieved a couple of times.  So, perhaps your are thinking so what?

This is my point it should not be a “so what” attitude -  the information is being kept for a reason and may be critical in the future to a companies well being.  So perhaps more care and consideration should be taken to ensure this information is created and maintained as it should be !

There are many ways in which this can be achieved and I would love to discuss some of these for with you……please let us know if you need some help. Restore will help guide you through the various decisions which will help and enable you to manage your records in a way in which you will be able to get the best value from them. 

We have a comprehensive range of services, including records management, which can encompass all of your needs”

0844 725 5540



Written by: David C. English

The top priority is to keep a company’s data safe and secure. The second priority is to keep the cost down. Right?

So if you had a blank canvas and the world was perfect you’d have two data centres one for live data and one for disaster recovery. In addition you’d make data backup tapes of the DR centre and store them in a secure bunker. Job done! Just one problem, it’s too expensive for most of us! So, here’s a solution that might just match your budget. Restore have always done off site document and tape storage but they’ve now opened a new Data Centre to provide the complete on-line data storage and DR Service.

The new service allows customers to backup their data across a secure link (VPN) to the Restore Data centre. At the data centre a technician makes a backup tape of the data and the tapes are then stored in a secure location. Clients can then recover a single file (or RESTORE it !) directly from the on-line system or they can request a tape through their on-line ordering system.

So what makes this service affordable. Read more:



Written by: David C. English

Quoting from IDC/dazeinfo I see that:

  • Blogs online: 173 million
  • e-mails sent 2010: 107 trillion
  • Yahoo Hadoop cluster: 82 petabytes
  • Hours of video – YouTube every minute: 60 hours
  • Tweets posted to twitter every day by its 140 million active users: 340 million
  • Objects stored on Amazons S3 cloud service by end 2011: 566 billion
  • 845 million monthly active Facebook users resulting in an average data collection each day off: 15 terabytes

And here am I adding to it, not sure what the fuss is about, compared to the archives in our storage centres! Of-course the above statistics mean related archives and document storage, all which needs managing….how does it affect you ?

What is not quoted is old fashioned cup of coffee or wine bar meets, who would like to join me !



Written by: David C. English

Over the years I have said many times that Records Management has moved out of the post room, into the admin office and through to the ‘board-room’, no longer it is the domain of any particular area, but now intrinsically joined up. I think this is further backed up by this well written white paper…….

In this document and I quote from the paper found on the IRMS web site:

Complying with the Law

Failure to comply with legislation relating to information and records sees an organisation, its employees and agents exposed to the risk of prosecution. This failure can also lead to an adverse impact on an organisation’s reputation, something which can be very costly indeed. 

Effective information and records management will help an organisation make sense of this increasingly complex area. It can then put in place mechanisms that will see an organisation achieve compliance with legislation relating to its information and records. This includes laws that apply to an organisation’s business and as well as those which apply to information and records in general.

The ever-expanding raft of information and records-related legislation varies in its detail from jurisdiction to jurisdiction. In England, which has a typical array of such legislation, just ten of the acts and regulations with information and records compliance considerations are the: 

  • Human Rights Act 1998
  • Data Protection Act 1998
  • Freedom of Information Act 2000
  • Police and Criminal Evidence Act 1984
  • Regulation of Investigatory Powers Act 2000
  • Disability Discrimination Act 1995 etc
  • Environmental Information Regulations 2004
  • Companies Act 2006 etc;
  • Financial Services and Markets Act 2000 and the
  • Re-Use of Public Sector Information Regulations 2005” 

I would be intrigued to hear of any others that you have come across.